Shipping
We ship within the United States. Orders are typically processed within 1–7 business days and arrive 3–15 business days after shipping, depending on the item (most orders arrive within 1–3 weeks). You'll receive a tracking number by email as soon as your order is on its way.
Returns
We accept returns of unused items in their original, unopened packaging within 14 days of delivery. To start a return, email info@duskveilbeauty.com with your order number. Refunds are issued to your original payment method within 5–7 business days of receiving your return. Items that arrive damaged or incorrect are replaced or refunded at no cost. See our Store Policies page for full details.
Product Usage FAQ
How often should I use a gua sha tool?
We recommend using your gua sha tool daily to sculpt and de-puff your face. Gentle daily massage helps boost circulation and supports a healthy, radiant complexion.
Can I use retinol and vitamin C together?
Yes, they work well in the same routine. For best results, use vitamin C in the morning (followed by moisturizer and SPF) and retinol at night. If you are new to retinol, start 2–3 nights a week and build up as your skin adjusts.
How should I use a derma roller?
Start once a week on clean, dry skin. Roll gently in each direction without pressing hard, follow with a hydrating serum and moisturizer, and clean the roller with alcohol after every use. Skip it on irritated or broken skin, and avoid retinol and exfoliating acids for 24 hours afterward.
What is the best time to use a cooling ice roller?
Our cooling ice roller is perfect for mornings. It instantly cools and de-puffs your skin, helping to tighten the look of pores and reduce redness for a refreshed, healthy glow.
How long does shipping take within the US?
Orders are typically processed within 1–7 business days, and US delivery takes 3–15 business days after shipping depending on the item, so most orders arrive within 1–3 weeks. You will receive a tracking number by email.
What is the return policy for unused items?
We accept returns of unused items in their original, unopened packaging within 14 days of delivery. Email info@duskveilbeauty.com with your order number to start a return. Refunds are processed within 5–7 business days of receiving your return.